Mobile App & Notifications

Install JackAI Nexus on your phone and get notified the moment a lead is assigned to you or a customer replies — even when the app is closed.

Nexus is a Progressive Web App (PWA). There is nothing to download from the App Store or Google Play: you install it straight from your browser, and it behaves like a normal app with its own icon on your home screen.

Before you start

Push notifications are a portal feature. To receive them you must be a member of a portal — an employee or a manager. If you only have dashboard access and are not a member of any portal, you will not see the "Enable" banner.

In-app notifications are different: the bell in the header shows every alert written for you — a channel that stopped receiving, a lead assigned to you, a customer reply — in the dashboard as well as in the portal, and the bell's View all notifications link opens a page with every one of them. No portal membership is needed for the bell.

If you are not sure, ask your administrator to add you to a portal. See Team Management for how portals and members work.

You will also need:

• Your login details for Nexus
• The portal URL your administrator gave you (for example your-company.nexus.jack-ai.net)

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Android (Chrome)

On Android you can enable notifications straight from the browser — installing the app is optional but recommended, because notifications are more reliable and the app opens full screen.

1. Open Chrome and go to your Nexus URL.
2. Sign in with your account.
3. Tap the three dots ⋮ in the top-right corner.
4. Choose Install app (or Add to Home screen).
5. Tap Install. The Nexus icon now appears on your home screen.
6. Open Nexus from the new icon.
7. On your portal page you'll see a banner: "Get notified instantly". Tap Enable.
8. Chrome asks for permission — tap Allow.

That's it. You'll now receive notifications even when the app is closed.

iPhone & iPad (Safari)

Important: on iOS, Apple only allows push notifications for installed apps. You must add Nexus to your Home Screen first — enabling notifications from the Safari tab is not possible.

1. Open Safari and go to your Nexus URL. It must be Safari — Chrome on iOS cannot install the app.
2. Sign in with your account.
3. Tap the Share button (the square with an arrow pointing up, at the bottom of the screen).
4. Scroll down and choose Add to Home Screen.
5. Tap Add. The Nexus icon now appears on your Home Screen.
6. Close Safari and open Nexus from the new icon.
7. Sign in again inside the app.
8. On your portal page, tap Enable on the "Get notified instantly" banner.
9. iOS asks for permission — tap Allow.

If you open the site in a Safari tab instead of from the icon, the banner shows "Install to enable notifications" rather than an Enable button. That is the reminder that you are still in the browser — open the app from the Home Screen icon.

Desktop (Chrome, Edge)

1. Open your Nexus URL and sign in.
2. Tap Enable on the "Get notified instantly" banner.
3. Allow the browser prompt.

Notifications will arrive as long as the browser is running, even with the Nexus tab closed. To install it as a desktop app, click the install icon in the address bar.

If you dismissed the banner with the ✕, it won't reappear — enable notifications from Portal → Settings → Push Notifications instead.

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Turning notifications on or off later

You can change this any time, per device:

Portal → Settings → Push Notifications

Toggle Browser notifications on or off. Each phone, tablet, and computer is subscribed separately, so turning it off on your phone does not affect your laptop.

Note: dismissing the banner with the ✕ hides it on that device permanently. The settings screen above is then the only way in — and it shows an Enable button only once the two prerequisites are met: the app is installed (on iPhone) and notifications are not blocked in your browser. If you see a line of grey text there instead of a button, it is telling you which prerequisite is still missing:

What you see	What it means	What to do
"Install to home screen first"	You're on iPhone in a Safari tab	Install the app — see the iPhone steps above
"Notifications blocked — enable in browser settings"	You previously tapped "Don't allow"	Clear the block — see I tapped "Don't allow" by mistake below
"Push notifications aren't supported on this browser"	Browser has no push support	Use Chrome (Android/desktop) or Safari (iOS)

What you get notified about

Tapping a notification opens the relevant lead or conversation directly.

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Troubleshooting

I don't see the "Enable" banner at all

Most likely one of these:

• You are not a member of a portal — push notifications are a portal feature. Ask your admin to add you.
• Notifications are already enabled on this device. Check Portal → Settings → Push Notifications.
• You dismissed the banner earlier with the ✕. It will not come back on that device — go to Portal → Settings → Push Notifications and use the Enable button there. If that screen shows grey text instead of a button, read it: it names the prerequisite you still need to clear (install the app on iPhone, or unblock notifications). See the table under Turning notifications on or off later.
• You blocked notifications previously — see below.
• Your browser doesn't support push. Use Chrome on Android/desktop, or Safari on iOS.

On iPhone the banner says "Install to enable notifications"

You are viewing the site in a Safari tab. Add it to your Home Screen and reopen it from the icon — see the iPhone steps above.

I tapped "Don't allow" by mistake

The browser will not ask again; you have to clear the block manually.

• iPhone: Settings → Notifications → find JackAI Nexus → allow notifications. If it doesn't appear, delete the Home Screen icon and install it again.
• Android: Chrome → ⋮ → Settings → Site settings → Notifications → find your Nexus site → Allow.
• Desktop Chrome: click the icon to the left of the address bar → Notifications → Allow.

Until the block is cleared, Portal → Settings → Push Notifications shows "Notifications blocked — enable in browser settings" rather than a button — that is expected, and it will turn back into an Enable button once you have allowed notifications and reloaded the page.

I signed out and stopped receiving notifications

That is intentional. Signing out unsubscribes that device, so that if someone else signs in on the same phone they never receive notifications meant for you. Just enable notifications again after signing back in.

I get notifications on my phone but not my laptop (or vice versa)

Each device subscribes separately. Enable notifications on each device you want to be alerted on.

I was added to a portal but nothing appears

Your portal membership is read when you sign in. Sign out and sign back in to pick it up.

Notifications arrive late or not at all on Android

Check that battery optimization isn't restricting the app: Android Settings → Apps → Nexus → Battery → allow background activity. Aggressive battery savers on some devices (Xiaomi, Huawei, Samsung) can delay push delivery.

Next Steps

• Team Management — Portals, roles, and how members are organized
• Conversations — Handle the customer replies you get notified about
• Lead Management — How leads get assigned to you in the first place