Introduction
Get started with JackAI Nexus
Introduction to JackAI Nexus
Welcome to JackAI Nexus — the AI-powered customer engagement platform built for modern businesses.
What is JackAI Nexus?
JackAI Nexus is a cloud-based platform that brings AI into your customer conversations. It automatically handles incoming messages from your customers across WhatsApp, Facebook Messenger, Instagram, and web chat, allowing your team to focus on what matters most.
Here's how it works: customers reach out through their preferred channel. Nexus instantly analyzes each conversation, scores the lead's potential, and responds intelligently — either through AI or by connecting them to the right team member. Every conversation becomes a learning opportunity, with rich customer data automatically organized in your built-in CRM.
Whether you're a small team managing customer inquiries or a larger organization coordinating across multiple channels, Nexus scales with you. Our flexible team and portal system keeps everyone aligned, and our enterprise-grade features give you full control over conversations, lead scoring, and team workflows.
Who is Nexus For?
Nexus is designed for:
- Sales teams — automatically qualify leads, engage prospects 24/7, and never miss an opportunity
- Customer support teams — respond faster with AI suggestions, route complex issues to specialists, and maintain conversation history
- E-commerce businesses — handle product inquiries, order tracking, and customer concerns across multiple channels
- Service providers — manage appointment requests, follow-ups, and customer communication from one inbox
- Multi-location businesses — coordinate conversations and leads across franchises or regional teams with role-based access
If your customers reach you via WhatsApp, Messenger, Instagram, or web chat, Nexus helps you serve them better.
Key Features
- Multi-channel inbox — Unified view of all conversations from WhatsApp, Facebook Messenger, Instagram, and web chat
- AI-powered responses — Intelligent replies trained on your business knowledge; escalate to humans when needed
- Lead scoring — Automatically evaluate lead quality (0-100) and take action based on custom statuses
- Built-in CRM — Manage customers, track notes, custom fields, and export data to CSV
- Team collaboration — Assign conversations and leads, manage permissions with Admin/Agent/Viewer roles
- Team portals — Specialized workspaces for sales or support teams with performance metrics and team availability
- Knowledge base — Upload documents, FAQs, or website content to train your AI assistant
- Flexible AI configuration — Use built-in OpenAI, custom prompts, or integrate with n8n workflows
- Multi-language support — Platform available in English and Arabic
- Scalable plans — From Trial through Enterprise, with transparent pricing
How Nexus Works
- Customer connects — A customer messages you on WhatsApp, Messenger, Instagram, or your website
- Nexus receives & understands — The message arrives in your inbox, and Nexus analyzes its intent and context
- AI responds or escalates — Nexus either replies intelligently (using your AI assistant) or routes to an available agent
- Lead is scored — The conversation is evaluated and assigned a lead score (0-100) based on purchase intent
- Your team acts — Leads are automatically assigned to agents, status updates trigger workflows, and conversation history is saved
- Continuous learning — Your knowledge base and conversation patterns improve your AI over time
Supported Channels
- WhatsApp — Full support including templates, media, and 24-hour messaging windows
- Facebook Messenger — Messaging, media, and follow-up workflows
- Instagram Direct Messages — Customer messages through Instagram
- Web Chat — Embed a chat widget on your website
What's in This Documentation?
This guide covers everything you need to use JackAI Nexus effectively:
| Section | What You'll Learn |
|---|---|
| Getting Started | Setting up your account, inviting team members, and first steps |
| Dashboard Overview | Understanding the main dashboard and key metrics |
| Connecting Channels | Integrating WhatsApp, Messenger, Instagram, and web chat |
| AI Assistants & Knowledge Base | Configuring your AI, uploading knowledge, and managing responses |
| Managing Conversations | Viewing conversations, replying, sending templates, and pausing AI |
| Lead Management | Scoring leads, creating custom statuses, managing custom fields, and exporting data |
| Team Management & Portals | Inviting team members, managing roles, and setting up team portals |
| Settings & Customization | Organization settings, AI configuration, and general preferences |
| Plans & Billing | Understanding pricing, plan features, and upgrading your account |
| FAQ & Troubleshooting | Common questions, troubleshooting, and support resources |
Getting Help
If you have questions as you work through the docs, check the FAQ & Troubleshooting section. For support beyond these docs, visit our help center or contact the Nexus support team.
Ready to get started? Head to Getting Started next.