Changelog
Latest features and improvements shipped to the platform
Bring your customers over from WhatsApp Business
Import your WhatsApp Business labels as tags, or fetch the last 100 numbers you talked to, together with their messages. Available on every paid plan.
Watch how (in Arabic)Smart follow-up: bring back the customers who went quiet
We read each quiet customer's chat and write their own message, and nothing goes out before you approve. It sends slowly over a few days, each customer from the number they talked to. Included in the Growth, Business and Enterprise plans.
Watch Smart follow-upYour Leads, Straight Into Bitrix24
If your team works in Bitrix24, every lead Nexus collects now lands there on its own: name, phone, email, country and what the customer is asking for. No Zapier, Make or developer needed. Paste the inbound webhook link from Bitrix24 under Settings > Webhooks, and press "Test connection" to check that it works. Later changes update the same lead in Bitrix24 instead of creating a new one.
Describe Your Business, We Write Your Assistant
Setting up a new account no longer starts with a blank instructions box. Pick your kind of business, then talk about it by voice or type a few lines — Nexus turns what you said into your assistant's instructions, shows you the facts customers usually ask about that you didn't mention, and lets you correct everything before saving. Connecting WhatsApp is now part of the same flow: scan the QR code from your phone and your assistant is answering in minutes.
Watch the full setup (in Arabic)Schedule a Follow-up From the Conversation
From any conversation, choose "Schedule or remind me" to send a message at a time you pick — on WhatsApp, Messenger or Instagram — or to set a reminder for yourself to follow up by hand. A scheduled message does not take the conversation away from your assistant: if the customer replies, the AI carries on as usual. If a message can't be sent, you are notified with the reason.
Manage the Customer Without Leaving the Chat
Change a customer's status in two taps from the conversation header, and edit their name, phone and email right in the side panel. You can also paste a screenshot or drop an image straight into the reply box to send it. If a corrected phone number already belongs to another record of the same customer, Nexus offers to merge the two — notes, tags and history included.
Ad Campaigns on Your Channels
Running a paid ad that sends people to message you? Switch the campaign on from the channel's Ad campaign tab and write what the ad offers. Every new conversation is counted toward the campaign, and your assistant replies knowing the ad the customer saw — without promising anything the ad didn't. Filter conversations and leads by campaign to see what each ad brought in.
Keep Personal Numbers Out of Nexus
Each WhatsApp channel now has an Excluded numbers list for staff, family, suppliers and test phones. Messages from those numbers are ignored entirely — no conversation, no lead, no AI reply — their past conversations are hidden, and campaigns skip them. "Block number" on a conversation adds it in one click, even for contacts who hide their number on WhatsApp.
Nexus in Arabic, End to End
Sign-up, sign-in and team invitations now open in Arabic for Arabic-speaking visitors, error messages included. Notifications follow each person's language too: the bell, phone push and email arrive in Arabic or English depending on what each team member chose.
Long Conversations Open Instantly
A conversation now opens on its latest messages, and earlier ones load as you scroll up — so a thread with hundreds of messages and images opens as fast as a new one, especially on a phone.
Let the AI Draft Your Reply
A "Suggest a reply" button now sits above the reply box whenever a customer is waiting on an answer. Press it and your assistant writes the reply it would have sent — using the same instructions and knowledge base it always uses — straight into the box. Read it, change anything you want, and send it in your own name. It is most useful on the conversations you have taken over from the AI, where you are writing every reply by hand.
Watch the 45-second demo (in Arabic)Speak Instead of Typing
Inside the reply box there is now a dictation button. Press it, say what you want to send, and your words appear as text you can edit before sending. It writes in the language you speak, so an Arabic reply takes as long as saying it out loud. Useful anywhere, and much faster on a phone.
Watch the 45-second demo (in Arabic)Reconnecting WhatsApp Just Works
If a WhatsApp channel's session gets into a state where the QR code would never appear, the connect step now repairs it on its own and shows the code. The "Regenerate credentials" button — a manual step you had to know about — is gone, because you no longer need it.
A Channel's Alert History
Each channel's Notifications tab now lists the alerts that were sent for it — when it stopped receiving messages and how many admins were told — so you can see a channel's track record at a glance instead of digging through email. Clicking a channel alert in the bell now opens that channel directly.
Notifications in the Dashboard
The notification bell now lives in the dashboard header too, not only in the Sales Portal. Every alert written for you — a channel that stopped receiving, an AI key that needs attention, your plan's conversation limit, a lead assigned to you — shows up where you already work, with a full notifications page behind it. Admins who never open a portal no longer depend on email alone.
Know the Moment a Channel Stops Receiving
If a WhatsApp channel loses its connection, your admins now get an email within minutes — and a notification in the Sales Portal — naming the channel and how to reconnect it — usually by scanning the QR code again. The channel is shown as disconnected right away instead of staying marked active, so you no longer find out from customers whose messages never arrived. Disconnecting a channel yourself, on purpose, does not trigger an alert.
Pay for Your Plan Yourself
When your trial ends you can now pick a plan and pay on the spot, instead of waiting on an email exchange. Pay by card and your subscription renews monthly on its own, or pay by local transfer and we activate the plan once it clears — the payment page shows the options available to you. You will also be emailed before a renewal, if a payment is late, and when one arrives.
Find the Right Conversation Faster
The conversations list now shows each customer's lead score as a column you can sort by, so your hottest conversations sit on top. New filters narrow the list by lead status, by score, and by tag, and the date filter gained a custom "from / to" range. Clicking a customer's name opens their lead profile. Works in the sales portal too.
Tags for Contacts
Label your contacts however you like — "September campaign", "VIP", "imported list" — then filter conversations and leads by them. A tag follows the person across every channel they write from, so one label covers their WhatsApp, Messenger and Instagram threads at once. Tag hundreds of contacts at once from the Leads page, or one at a time from inside a conversation, and set a campaign to tag everyone it actually reaches. The filter also works in reverse: pick a tag and tick "without this tag" to see exactly who you have not contacted yet. Manage your tags from Settings → Tags.
WhatsApp Contacts Without a Phone Number
WhatsApp now lets people write to you using a username, and it does not share their phone number with any business. Those customers used to pile into one shared conversation; each now gets their own, you can reply and send templates to them normally, and their opt-out is honoured. Because there is no number to send to, a campaign cannot reach them — so the campaign page now tells you how many contacts it could not message instead of dropping them silently.
Capture Customer Details As They Are Said
A new assistant tool, "Capture Lead Detail", saves a detail onto the contact the moment the customer states it — their name, email, phone, or any custom field you track — instead of waiting for the conversation summary. Turn it on per assistant from its Tools tab, under Basic tools. It writes to the same custom fields you already defined, so it fits whatever your business tracks, and it never overwrites a contact a human has taken ownership of.
Specialist AI Assistants Per Lead Stage
Assign a different AI assistant to each lead status — a qualifying assistant greets and screens new leads, and the moment a lead turns hot, your sales assistant automatically takes over the same conversation, full history included. Each assistant keeps its own instructions and knowledge base, so every stage gets a specialist instead of one assistant trying to do it all. Set it up from Settings → Lead statuses; leaving a status on "Default" keeps things working exactly as before.
A Guide for Installing Nexus on Your Phone
Setting up phone notifications now has a step-by-step guide covering Android, iPhone, and desktop, linked straight from your portal settings — so you can send it to a new team member instead of walking them through it. It also answers the questions people actually get stuck on, like why iPhone requires installing the app first. And on iPhone, dismissing the install prompt no longer closes the door: once you install the app, the option to turn notifications on comes back.
Password Recovery
Reset your own password from the login page — no need to email support. The link is emailed to you, expires in one hour, and works only once. Changing your password now also signs out every other device, so recovering a compromised account actually locks the other person out. Admins can send a teammate a reset link without ever seeing or setting their password.
Ad Attribution
See which ad produced each lead. When a customer messages you by clicking a Click-to-WhatsApp, Messenger, or Instagram ad, the source ad is captured and shown on the lead — including when they come back and message again later. Know which campaigns are actually paying for themselves.
Disconnecting a Channel Keeps Your History
Removing a channel used to delete every conversation and message that came through it. It is now a disconnect: the channel stops sending and receiving, and all its history stays exactly where it was. Reconnecting the same number or page picks up where you left off.
Connection Health Check & One-Click Repair
Meta can quietly stop delivering messages to a Messenger or Instagram channel — an expired token, a removed page role, or a webhook it disabled — while the channel still looks perfectly healthy. A live health card now runs four checks, names the actual cause, and fixes most of them with one button.
Connect Messenger & Instagram Yourself
Connect Facebook Messenger and Instagram Direct by pasting one Page Access Token. The wizard discovers your Pages and their linked Instagram accounts, then wires the webhooks for you — no manual webhook setup, no Page IDs to copy.
Lead Webhooks
Push every new or updated lead straight into your own CRM in real time. Register an endpoint, get a signed request the moment a lead changes, and stop polling for exports.
Connect WhatsApp Yourself
A three-step wizard connects your WhatsApp Business number end to end — no Phone Number ID to find, no webhook URL to paste into Meta. It also shows live routing status and repairs a broken connection with one click.
Unread Message Badges
Each conversation shows how many messages you personally haven't read yet, so nothing gets lost in a busy shared inbox. Replying clears the badge automatically.
Rich Multi-Step AI Replies
Your AI assistant can now answer with an ordered sequence — a photo, then a caption, then a follow-up question — instead of a single block of text. Connected business tools control the exact order, so a product reply arrives looking like a person sent it.
Filter Conversations by Channel
Conversations show which channel they arrived on, and you can filter the list down to a single number, page, or account.
Invite Teammates Straight Into a Portal
An invitation can now carry a portal and a role, so a new teammate lands in the right workspace the first time they sign in. Team management is also restricted to admins.
Reply Context on WhatsApp
When a customer replies to a specific earlier message, that quoted message is shown in the conversation and understood by the AI — so answers stay on topic in long threads.
Conversation-Based Pricing & Bring Your Own Key
Plans are now sold on a monthly AI-conversation allowance instead of a stored-lead cap — store as many leads as you like. A usage meter in the sidebar shows where you stand. Or switch to Bring Your Own Key: use your own OpenAI key for unlimited conversations at the same plan price.
Filters That Survive the Back Button
Search terms, filters, and the page you were on are kept in the URL — so opening a conversation and going back returns you exactly where you were, and a filtered view can be bookmarked or shared.
Automatic Lead Assignment
Leads at key statuses (interested, follow-up) are now automatically assigned to available agents via round-robin. Includes an hourly escalation sweep for warm leads idle more than 24 hours, and a weekly digest for managers listing unassigned leads.
Built for the Phone
The conversation screen was rebuilt for mobile — a compact header that gets out of the way and a WhatsApp-style reply box, so agents can work a full day from their phone.
Campaigns & Retargeting
Import leads from Excel/CSV, build smart audiences, and launch bulk WhatsApp campaigns with approved templates. Track delivery, read, and reply statuses in real time. The AI assistant automatically continues conversations when customers reply to a campaign.
Scheduled Messages
Schedule a one-time WhatsApp template message for a specific lead at a future time — directly from the conversation page. Sent automatically, no manual follow-up needed.
Audiences (Segments)
Create saved audiences from imported leads, selected table rows, or dormancy filters (inactive 30/60/90 days). Reuse audiences across multiple campaigns.
Sales Portal
A dedicated workspace for sales teams with scoped leads, conversations, campaigns, and performance metrics. Managers can toggle agent availability and monitor team activity.
MCP Server Integration
Connect your own business tools to your AI assistant via the Model Context Protocol. Build a custom MCP server and give your AI access to live data — inventory, bookings, orders, and more.
Voice Messages
Record and send voice messages directly from the reply input. The AI transcribes incoming voice messages and responds in context.
WhatsApp Template Sender
Send approved WhatsApp templates when the 24-hour window is closed. Supports image, video, and document headers, dynamic URL buttons, and variable mapping.
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